A plethora of tutorials to get you up to speed with Microsoft Word 2013
If you get the error message Microsoft Word 2013 has stopped working, there are a number of things you can try to sort out the problem. Although by far the most common cause is a dodgy Add-in, you might consider the following:
Here is an example of an event log:
Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da
Faulting module name: btmofficea.dll, version: 188.8.131.52, time stamp: 0x4d382a1a
Exception code: 0xc0000005
Fault offset: 0x00000000000065ff
Faulting process id: 0x1318
Faulting application start time: 0x01ce0ce707fd2419
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll
Report Id: 487fb2ad-78da-11e2-98a3-005056c00008
You can see that it is a Bluetooth Add-in that is causing the problem.
Beware: modifying your registry incorrectly can cause serious problems. Always back up the registry before you modify it. Then, you can restore the registry if a problem occurs. How to back up and restore the registry in Windows.
Many frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, it rebuilds the Word Data registry key by using the default settings. You can see these options by clicking the Microsoft Office Button, and then click Word Options (but you can’t delete them here). To delete the registry subkey:
Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the “most recently used file” list on the Filemenu. Also, Word resets many settings that you customize in the Options dialog box.
If you think you’ve messed up, you can restore the original Word Data registry key by doing the following:
The Word Options registry key stores those options that you can set in Word by changing menu options. The settings are divided into default settings and optional settings.
Default settings are created during Setup. You can change the default settings by changing options in Word. Optional settings are not created during Setup.
To delete the Word Options registry key, do the following:
If this does not resolve the problem, restore the original Word Options registry key by doing the following: